Non – Medical Senior Home Care Policies & Procedures Manual

Are you a Senior Care agency in need of a pre-written, editable, state specific, policies & procedures manuals or forms? You’ve come to the right place.

Our policy and procedure library consists of 140 Policies & Procedures Manuals and 31 Forms. This is the most comprehensive collection of customizable policy templates, policies, procedures, forms, competencies, job descriptions, and performance evaluations available anywhere. All documents are saved in Word format (.doc). 



Get Your Senior Care 140 Policies & Procedures Manuals and 31 Forms!

Now Only $199 $59.99



BONUS MATERIAL: As a Bonus, you will also receive an Adult Care Foster Home Startup Guide. The 16 page Startup guide provides you with the knowledge required to open a senior care home business and establish a stable income from your adult care home business.

Preview Sample Pages from the Package


What’s Included in the Package? (See document list below. Sorted by Category)


Health & Safety

Employee Personal Safety
Home Environment Safety
Hazardous Household Materials
Oxygen Therapy
Violence & Threats of Violence
Bomb Threats
Hostage Situations
Suicide Situations
Environmental Emergencies/Disasters
Power Outages
Chemical Spills
Infection Control
Blood-borne Diseases
Exposure Control Plan for Blood-borne Diseases
Reporting and Recording Exposure to Blood-borne Diseases
Universal Precautions
Personal Protective Equipment (PPE)
PPE – Gloves
PPE – Gowns & Aprons
PPE – Masks & Protective Goggles
Hand Washing
Sharp Objects
Handling & Transporting Specimens 5.70.70 Laundry
Blood & Body Substance Spills
Household Wastes
Aseptic Techniques
Care & Handling of Equipment
Care of Urinary Catheters
Hygienic Measures in the Home
Food Safety
Infectious/Communicable Diseases in the Community
Employees with Infectious/Communicable Diseases
Clients with Infectious/Communicable Diseases
Pregnant Employees

Service Delivery & Client Care

Service Delivery Process
Provision of Information
Assessing Client Needs
Acceptance of Clients
Service Plan
Service Agreement
Consent to Receive/Refuse Services
Consent to Release Information
Monitoring & Follow-up
Client Notification of Change in Service
Withdrawal & Termination of Service
Rights & Responsibilities
Matching Clients & Home Care Workers
Supervision of Services
Entering Clients’ Homes
Failure of Clients to Answer Door
Client Emergencies
Weather Related Emergencies
Unstable Health Conditions
Confirmation of Service Hours
Transporting Clients in Private Vehicles
Managing Clients’ Finances/Property
Legal Issues Regarding Clients’ Finances/Property
Allegations of Financial/Property Misuse
Safe Storage of Medications
Client Abuse
Acceptance of Gifts
Confidentiality & Privacy of Client Information
Client Satisfaction Review
Client Complaints/Grievances…
Documentation & Client Records
Records Kept in Clients’ Homes
Safeguarding Client Records
Retention & Destruction of Client Records
Client Access to Information 

Human Resources

Recruitment, Selection & Hiring
Pre-Employment Background Checks
Licensure, Certification & Registration
Job Descriptions & Employment Types
Training & Development
Personal Care Provider Training
Homemaker Training
Companion/Sitter Training
Annual Training
Staff Record of Training
Competency Evaluations
Probationary Period
Performance Appraisals
Human Rights
Equal Opportunity
Sexual Harassment
Cultural Diversity
Standards of Conduct & Work Ethics
Conflict of Interest
Employee Benefits & Compensation
Employee Breaks
Dress Code
Privately-Owned & Agency Vehicles
Drugs & Alcohol
Secondary Employment
Disciplinary Action
Termination of Employment
Personnel Records
Confidentiality of Personnel Records  



Organization & Administration

Mission, Vision & Values
Legal Structure & Governing Body
Organizational Structure
Service Areas
Operating/Service Hours
Staffing & Staff Structure
Roles & Responsibilities of Manager/Administrator
Contracted Services
Display of Home Care/Business License
Certificates of Insurance
Office Building’s Compliance with Regulations
Promoting Agency Services
Record Management

Scope of Services

Services Provided
Personal Care Services
Homemaker Services
Companion/ Sitter Services
Respite Services
Friendly Reassurance Services
Chore Services 


Bomb Threat Checklist
Client Satisfaction Questionnaire
Consent to Release Information
Declination of Influenza Vaccination
Employee Performance Appraisal
Employee Time Sheet
Employer & Employee Agreement
Employment Candidate Interview
Financial Transactions Record
Flow Sheet
Home Safety Checklist
Incident Report
Job Description – Manager/Administrator
Job Description – Home Care Companion
Job Description – Homemaker
Job Description – Personal Care Attendant
Job Description – Supervisor
Mission, Vision & Value Statement
Nursing Assessment
Organizational Chart
Personal/Private Vehicle Mileage Sheet
Post Exposure Incident Report for Blood-borne Diseases
Pre-employment Background Check
Progress Notes
Reference Checks
Request or Decline a Hepatitis B Vaccine
Rights & Responsibilities
Service Agreement
Service Plan
Staff Record of Training 

Financial Management

Financial Management System
Service Fees/Rates
Cash Disbursements
Cash Receipts
Billings & Receivables
Bank Reconciliations

Quality & Risk Management

Continuous Quality Improvement
Continuous Risk Management
Annual Agency Evaluation 




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